Exploring disruptive threats to the outsourced customer support services to inform investment decisions

James Prebble

The challenge

Palladium were appointed to undertake a digital due diligence on behalf of a private equity firm to inform their investment decision for one the UK’s leading debt management firms– a business where awareness and reputation is key. Digital plays a prominent role in this firms support of debtors, meaning digital reputation and servicing were of particular importance.

Our approach

Key deliverables included a complete picture of the businesses digital visibility, reputation, and competitive position. Palladium highlighted key areas of digital mismanagement and suggested actions to rectify this along with scoped opportunities for visibility and service performance improvement.

The results

Palladium highlighted key areas of digital mismanagement and suggested actions to rectify this along with scoped opportunities for visibility and service performance improvement.

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Get in touch: Call James Prebble on +44 203 882 8567 or email james.prebble@palladiumdigital.co.uk