Debt Management · Transaction Advisory

Exploring disruptive threats to the outsourced customer support services to inform investment decisions

Palladium were appointed to undertake a digital due diligence on behalf of a private equity firm to inform their investment decision for one the UK’s leading debt management firms – a business where awareness and reputation is key. Digital plays a prominent role in this firms support of debtors, meaning digital reputation and servicing were of particular importance.

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Case Studies: Diagnostic & Strategy

Palladium were appointed to undertake a digital due diligence on behalf of a private equity firm to inform their investment decision for one the UK’s leading debt management firms – a business where awareness and reputation is key. Digital plays a prominent role in this firms support of debtors, meaning digital reputation and servicing were of particular importance.

Engagement Lead: James Prebble

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A series of acquisitions over the past 2 years has seen our client's business grow considerably. With this has come the challenge of systems, process and team integration. After an initial consultation around digital capabilities, competitive landscape and digital trends in the market, Palladium identified an opportunity to build business innovation functions to help identify and realise opportunities in key market segments.

Engagement Lead: James Prebble

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Philips Entertainment Lighting suffered decreasing revenue and brand attrition, a result of overly complex processes and a disparate customer base. Palladium undertook root cause analysis and digital solution development in order to build a strategy and direction for digital travel.

Engagement Lead: James Prebble

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Due to the changing market landscape within the recruitment sector, Palladium undertook a review of technology driven service options, to understand the opportunity for EPG to diversify their current service offering in this space.

Engagement Lead: Mark Lewis

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Acquired by Sonepar and with a new focus on digital channels to drive sales, Mayflex set themselves a target to deliver 20% of revenue through digital by 2020. As a close knit, b2b business with a tradition of selling through traditional channels Mayflex recognised that achieving this goal would require significant change. Palladium worked with Mayflex to define the overall digital strategy, identify specific opportunities to drive revenue and create a digital innovation pilot that would pioneer Mayflex’s digital transformation.

Engagement Lead: James Prebble

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