Insurance · Diagnostic & Strategy

Business integration through development of cross-functional innovation teams

A series of acquisitions over the past 2 years has seen our client's business grow considerably. With this has come the challenge of systems, process and team integration. After an initial consultation around digital capabilities, competitive landscape and digital trends in the market, Palladium identified an opportunity to build business innovation functions to help identify and realise opportunities in key market segments.

We worked with a cross-section of the organisation, to create three innovation teams covering customer, business, and technology. The focus of these teams is to drive better integration with the newly acquired businesses, develop new processes to improve ways of working, and to identify opportunities to drive business growth.

To date, these teams have developed a number of improvements to the sales process resulting in better opportunity transparency and pipeline growth.

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Case Studies: Diagnostic & Strategy

Exploring disruptive threats to the outsourced customer support services to inform investment decisions
Debt Management
Transaction Advisory
Diagnostic & Strategy
Jan 19

Palladium were appointed to undertake a digital due diligence on behalf of a private equity firm to inform their investment decision for one the UK’s leading debt management firms – a business where awareness and reputation is key. Digital plays a prominent role in this firms support of debtors, meaning digital reputation and servicing were of particular importance.

Key deliverables included a complete picture of the businesses digital visibility, reputation, and competitive position. Palladium highlighted key areas of digital mismanagement and suggested actions to rectify this along with scoped opportunities for visibility and service performance improvement.

Engagement Lead: James Prebble

A series of acquisitions over the past 2 years has seen our client's business grow considerably. With this has come the challenge of systems, process and team integration. After an initial consultation around digital capabilities, competitive landscape and digital trends in the market, Palladium identified an opportunity to build business innovation functions to help identify and realise opportunities in key market segments.

We worked with a cross-section of the organisation, to create three innovation teams covering customer, business, and technology. The focus of these teams is to drive better integration with the newly acquired businesses, develop new processes to improve ways of working, and to identify opportunities to drive business growth.

To date, these teams have developed a number of improvements to the sales process resulting in better opportunity transparency and pipeline growth.

Engagement Lead: James Prebble

Read Case Study »

Business transformation through the definition and development of new digital services​
Technology
Diagnostic & Strategy
Implementation & Change
Jan 18

Philips Entertainment Lighting suffered decreasing revenue and brand attrition, a result of overly complex processes and a disparate customer base. Palladium undertook root cause analysis and digital solution development in order to build a strategy and direction for digital travel.

Deliverables included identification and rectification of threats to online search visibility, improvements to workflow management to significantly enhance speed to market for products and design and deployment of a CRM solution.

Engagement Lead: James Prebble

Creating a picture of technology in the supply teacher recruitment market​
Technology
Product & Service Development
Diagnostic & Strategy
May 17

Due to the changing market landscape within the recruitment sector, Palladium undertook a review of technology driven service options, to understand the opportunity for EPG to diversify their current service offering in this space. Highlighting an opportunity for technology to support placement targets, a product strategy phase was undertook by Palladium to understand where a digital product would grow EPG

Engagement Lead: Mark Lewis

Identifying digital solutions to support sales & marketing teams meet ambitious 2020 targets
Manufacturing
Diagnostic & Strategy
Implementation & Change
Nov 17

Acquired by Sonepar and with a new focus on digital channels to drive sales, Mayflex set themselves a target to deliver 20% of total revenue through digital by 2020. As a close-knit, b2b business with a tradition of selling through traditional channels, Mayflex recognised that achieving this goal would require significant change.

Engagement Lead: James Prebble

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