E-commerce & Retail · Diagnostic & Strategy

Defining new online and offline customer journeys for premium bathroom retailer

The client, a premium bathroom retailer, engaged Palladium to increase their brand awareness online and grow business in their brick and mortar stores.

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Case Studies: Diagnostic & Strategy

The client, a premium bathroom retailer, engaged Palladium to increase their brand awareness online and grow business in their brick and mortar stores.

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The client engaged Palladium to investigate their digital capabilities, competitive landscape and digital trends in the market.

Engagement Lead: James Prebble

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Philips Entertainment Lighting suffered decreasing revenue and brand attrition, a result of overly complex processes and a disparate customer base. Palladium undertook root cause analysis and digital solution development in order to build a strategy and direction for digital travel.

Engagement Lead: James Prebble

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Due to the changing market landscape within the recruitment sector, Palladium undertook a review of technology driven service options, to understand the opportunity for EPG to diversify their current service offering in this space.

Engagement Lead: Mark Lewis

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Acquired by Sonepar and with a new focus on digital channels to drive sales, Mayflex set themselves a target to deliver 20% of revenue through digital by 2020. As a close knit, b2b business with a tradition of selling through traditional channels Mayflex recognised that achieving this goal would require significant change. Palladium worked with Mayflex to define the overall digital strategy, identify specific opportunities to drive revenue and create a digital innovation pilot that would pioneer Mayflex’s digital transformation.

Engagement Lead: James Prebble

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