Case Studies: Insurance
Business integration through development of cross-functional innovation teams
Implementation & Change
A series of acquisitions over the past 2 years has seen our client's business grow considerably. With this has come the challenge of systems, process and team integration. After an initial consultation around digital capabilities, competitive landscape and digital trends in the market, Palladium identified an opportunity to build business innovation functions to help identify and realise opportunities in key market segments.
We worked with a cross-section of the organisation, to create three innovation teams covering customer, business, and technology. The focus of these teams is to drive better integration with the newly acquired businesses, develop new processes to improve ways of working, and to identify opportunities to drive business growth.
To date, these teams have developed a number of improvements to the sales process resulting in better opportunity transparency and pipeline growth.
Engagement Lead: James Prebble