The client, one of the UK's leading debt management firms, appointed Palladium to undertake a digital due diligence to understand their digital reputation.
About the company
One of the UK's leading debt management firms.
Digital plays a prominent role in this firms support of debtors, meaning digital reputation and servicing were of particular importance. The business wanted to understand their digital visibility, reputation and competitive position.
The Palladium approach
Key deliverables included a complete picture of the businesses digital position in the industry.
Key findings, results and areas for improvement
Palladium highlighted key areas of digital mismanagement and suggested actions to rectify this along with scoped opportunities for visibility and service performance improvement.