Featured Case Study

Exploring disruptive threats to the outsourced customer support services to inform investment decisions

Palladium were appointed to undertake a digital due diligence on behalf of a private equity firm to inform their investment decision for one the UK’s leading debt management firms – a business where awareness and reputation is key. Digital plays a prominent role in this firms support of debtors, meaning digital reputation and servicing were of particular importance.

  • Our Approach

    Key deliverables included a complete picture of the businesses digital visibility, reputation, and competitive position.

  • The Outcome

    Palladium highlighted key areas of digital mismanagement and suggested actions to rectify this along with scoped opportunities for visibility and service performance improvement.

  • Engagement Lead