The client, one of the UK's leading debt management firms, appointed Palladium to undertake a digital due diligence to understand their digital reputation.
The client's challenge
Digital plays a prominent role in this firms support of debtors, meaning digital reputation and servicing were of particular importance. The business wanted to understand their digital visibility, reputation and competitive position.
What we did
Key deliverables included a complete picture of the businesses digital position in the industry.
Palladium highlighted key areas of digital mismanagement and suggested actions to rectify this along with scoped opportunities for visibility and service performance improvement.