Featured Case Study

Exploring disruptive threats to the outsourced customer support services to inform investment decisions

The client, one of the UK's leading debt management firms, appointed Palladium to undertake a digital due diligence to understand their digital reputation.

  • The client's challenge

    Digital plays a prominent role in this firms support of debtors, meaning digital reputation and servicing were of particular importance. The business wanted to understand their digital visibility, reputation and competitive position.

  • What we did

    Key deliverables included a complete picture of the businesses digital position in the industry.

  • The results

    Palladium highlighted key areas of digital mismanagement and suggested actions to rectify this along with scoped opportunities for visibility and service performance improvement.

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    James Prebble

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