The client engaged Palladium to investigate their digital capabilities, competitive landscape and digital trends in the market.
The client's challenge
A series of acquisitions over the past 2 years has seen our client's business grow considerably. With this has come the challenge of systems, process and team integration. After an initial consultation around digital capabilities, competitive landscape and digital trends in the market,
What we did
We worked with a cross-section of the organisation, to create three innovation teams covering customer, business, and technology. The focus of these teams is to drive better integration with the newly acquired businesses, develop new processes to improve ways of working, and to identify opportunities to drive business growth.
To date, these teams have developed a number of improvements to the sales process resulting in better opportunity transparency and pipeline growth.